1.- Identification of the owner, acceptance of the Terms and Conditions of Use and access to the website

These Terms and Conditions of Use regulate the access and use of the website owned by CULTURA ANIME SL (hereinafter, "AKIBA MARKET").

In compliance with article 10 of Law 34/2002, of July 11, on Services of the Company of the Information, the data of the owner of the website are indicated below:

Sensitive Personal Data: Cultura Anime SL

CIF: B93521565

Registered office: C / Alcalde Garret y Souto 77, 29006 Málaga, Spain

Registry data: Company registered in the Mercantile Registry of Malaga in Volume 5579, Folio 109, entry 1, Sheet MA-137472.

e-mail: info@akibamarket.com

Users can submit any complaint or claim addressed to the email and / or postal address indicated above.

Through the website, you will have the possibility to acquire collectibles related to the Manga sector, which are not offered as toys or other items of a durable nature.

Please read these Terms and Conditions of Use carefully before using and accessing this virtual store. Access and / or use of the website owned by AKIBA MARKET implies acceptance of these Terms and Conditions of Use, as well as the different modifications that AKIBA MARKET may include in the future in this legal text.

Access and navigation through the website will not require user registration and will be completely free. However, the foregoing, to place orders through the website, it will be necessary to create a user account, as well as the express acceptance of the Terms and Conditions of Use.

2.- Object

This website has been developed by AKIBA MARKET in order to offer users the possibility of buying items related to the world of anime, series and video games.

As well as merchandising, figures, stuffed animals, accessories, etc. related to the theme. (All of this hereinafter referred to as "the products").

3.- Operation of the website and methods of sale of products

The website makes the following options available to users to purchase the products offered on it:

In AKIBA MARKET of all products in the warehouse located in Spain, the products are in stock unless otherwise indicated or due to an update error.

Shipments are made based on the date of purchase.

4.- User account.

The website offers users the possibility of creating an account through an online form that must be completed with the data required in it.

Users will have full responsibility for the use of their user account. Consequently, users are responsible for the adequate custody and confidentiality of the username and / or passwords that allow access to their account, and undertake not to assign their use to third parties, whether temporary or permanent, nor to allow your access to third parties.

By virtue of the foregoing, users must immediately notify AKIBA MARKET via email info@akibamarket.com Any improper use of your username and / or password, due to circumstances such as theft, loss or unauthorized access to them, so that AKIBA MARKET can proceed to cancel or block them and / or disabling as soon as the improper use of your User Account is proven. As long as such facts are not communicated, AKIBA MARKET will be exempt from any liability that may arise from the improper use of user names or passwords by unauthorized third parties.

5.- User conduct on the website

Users undertake to make a lawful, diligent, honest and correct use of all information or content they have access through the website, and all this under the principles of good faith and respecting at all times current legislation and these Terms and Conditions of Use.

Users should not register or communicate data that is not true, exact, complete and / or updated, or access the website using the name, identification data or the Password of another user or impersonate any person or identity.

Likewise, AKIBA MARKET can provide access to a multitude of texts, graphics, drawings, designs, codes, software, photographs, images, expressions, information, etc. (hereinafter, the "Contents") belonging to AKIBA MARKET or third parties.

The user assumes responsibility for the use of the website. Said responsibility extends to the registry that, where appropriate, is necessary to access Content or services provided by AKIBA MARKET.

In accordance with the foregoing, by accessing the website you agree to make appropriate use of the Contents and services offered by AKIBA MARKET. The user will not use the Contents and services with the aim of (i) engaging in illicit, illegal activities or contrary to good faith and public order; (ii) cause damage to the physical and logical systems of AKIBA MARKET, its suppliers or third parties, (iii) introduce or spread computer viruses or any other physical or logical systems that are likely to cause the aforementioned damage . Please note that this list is not exhaustive.

In any case, AKIBA MARKET reserves the right to deny any attempt to access the website, cancel accounts, delete or modify content, or cancel the provision of Services in cases where the website is misused.

6. Shipping, stock and return of the amounts paid

AKIBA MARKET sends orders to Spain (peninsula) and the Balearic Islands, in accordance with what is indicated on the website.

In the event that the product is not available after the order has been placed, the user will be informed of this circumstance, offering the possibility of delaying the delivery or replacing the product with one of similar characteristics, or failing that, refund the amount subscriber, without undue delay.

7. Prices and means of payment

The prices of the products that are indicated through the website without accessing the user account are expressed in Euros and with VAT (EU Members)

For Citizens outside the European Union, prices will be shown without Tax

The user may pay the amount corresponding to their order through the means of payment accepted on the website:

  • I pay with credit and debit card through our POS.
  • Bank transfer to the account, once the income appears in our account, we will begin the order processing.
  • PayPal: PayPal enables consumers with email to send payments over the Internet securely.
  • Bizum
  • Google pay

In any of the options chosen by the user, AKIBA MARKET will always send an email to the user confirming the details of the purchase made and the corresponding invoice or proof once the order has been formalized, that is, after the acceptance of these Terms and Conditions. Conditions and the corresponding payment.

Users are guaranteed that the payment process is carried out with absolute security, in accordance with the required security protocols and services.

The user must notify AKIBA MARKET of any undue or fraudulent charge on the card used for purchases, by sending an email to info@akibamarket.com, in the shortest time possible so that AKIBA MARKET can carry out the appropriate procedures.

8. Information about the products offered through the website.

The data included on the website in the descriptions of the products have a purely informative function.

Therefore, AKIBA MARKET will not be responsible for the appearance of errors in said information, although we undertake to take all measures within its power to correct the aforementioned errors or omissions as soon as possible after receiving a notification about the existence of the same.

9. Deadlines, place of delivery and loss

9.1. Product delivery

AKIBA MARKET undertakes to deliver the product in perfect condition to the address indicated by the user. In order to optimize delivery, we thank users who can indicate an address where the order can be delivered within normal business hours.

AKIBA MARKET will not be responsible for errors caused in delivery when the delivery address entered by the user in the order form is inaccurate, does not conform to reality, is false or has been omitted.

Without prejudice to the foregoing, AKIBA MARKET undertakes to adopt those measures that are within its reach, so that the delivery of the orders can be carried out in the agreed time, and if not, as soon as possible, to the satisfaction of the recipient.

9.2. Delivery and notification period

As a general rule, the articles are sent within 24 hours after receipt of payment by AKIBA MARKET (time counted in working days), through the services of transport companies available through our e-commerce.

The user must take into account that on certain dates and periods of the year, the delivery time of the shipment could be affected, due to the saturation of transport services. Therefore, it is recommended to reserve and / or acquire the articles of interest, well in advance so that they arrive at their destination on the dates desired by the user.

In the event that the user could not be located at home, the courier company will leave a notice indicating where the order is located and how to proceed with its collection.

Shipping costs include handling and packaging costs, as well as postage.

We offer free shipping to Spain.

Shipping costs are free from € 39 for the peninsula, € 39 for the Balearic Islands, Ceuta and Melilla.

Shipping costs will be provided by the system, by the rates provided by transport companies when entering your data and shipping addresses.

It is not and will not be necessary to register on the web to obtain shipping rates.

Delivery times will always depend on the shipping method chosen by the user.

We carry out international shipments, both for Europe or the rest of the countries where the system can generate a shipping label.

For shipments outside of Spain, delivery times may vary depending on the shipping method chosen by the user.

In addition, for purchases made from outside the European Union, they can generate import costs in the destination country, which will be paid by the customer.

9.3. Diligence in delivery

The user must check the good condition of the package with the carrier that delivers the requested product.

 

10. Return Policy and right of withdrawal.

In the event that the user is not satisfied with the product received in his order, in accordance with the General Law for the defense of Consumers and user, he will have a period of fourteen (14) calendar days to return it, without penalty, from the receipt of each product.

* For international returns, customs and / or taxes that may be generated in the destination country will not be covered.

The user may exercise their right of withdrawal by taking charge of the expenses arising from said procedure.

To formalize the return, the user must complete and send the withdrawal form that accompanies these Terms and Conditions as APPENDIX 1.  of the Terms and Conditions of Use.

Once said communication has been received, the AKIBA MARKET Customer Service team will contact the user to indicate their incident number and the way to proceed to make the return.

Each product to be returned must be in perfect condition, unused and with all its labels, packaging and, where appropriate, documentation and original accessories that came with it. If the product is not returned in its original packaging, the product may suffer a depreciation.

Once the AKIBA MARKET product has been received, it will proceed to return the amounts paid as soon as possible and, in any case, within fourteen (14) calendar days following receipt of the product in the AKIBA MARKET warehouses.

11.- Guarantee, claims and customer service

In the case of receipt by the user of defective products, AKIBA MARKET undertakes to respond to the lack of conformity expressed by the user on the product for a period of two (2) years from receipt of the same, carrying out its repair, replacement, or the realization of a reduction on the price or the refund of the amounts paid by the user, as appropriate in each case. These procedures will be free for the user.

The user must inform AKIBA MARKET of the disagreement in relation to the product through the e-mail info@akibamarket.com. AKIBA MARKET will study the case and will contact the user to indicate the procedure for returning the product.

This guarantee will be applied taking into account in any case the nature of the products purchased and their perishable or semi-perishable nature.

Likewise, users may manage any claim through the "Customer Service" which can be accessed through the contact form and / or the contact email indicated on the platform:

E-mail: info@akibamarket.com

User comments and suggestions are welcome. We kindly ask you to send us such comments and suggestions, as well as any questions, complaints or claims, through our contact channels: email info@akibamarket.com or from the postal address C / Alcalde Garret y Souto 77, 29006 (Málaga). Complaints and claims will be dealt with in the shortest possible time and, in any case, within the legally established period.

The user is offered guarantees on the products that have been marketed through https://www.akibamarket.com/, in the legally established terms for each type of product, responding, therefore, for the lack of conformity of the same that is manifested within a period of two years from the delivery of the product. The products must conform to the description made on the website and possess the qualities described on the website, in addition to presenting the usual quality and benefits of a product of the same type that are reasonably expected.

11.- Intellectual and Industrial Property related to the website.

All rights to the content, design and source code of this website and, especially, but not limited to, all rights to photographs, images, texts, logos, designs, trademarks, trade names, data that are included on the website and any other intellectual and industrial property rights are owned by AKIBA MARKET, or by third parties who have expressly authorized AKIBA MARKET to use them on their website.

For this reason and by virtue of the provisions of Royal Legislative Decree 1/1996, of April 12, which approves the revised text of the Intellectual Property Law, regularizing, clarifying and harmonizing the current legal provisions on the matter, as well As in Law 17/2001, of December 7, on Trademarks and complementary legislation on intellectual and industrial property, the reproduction, transmission, adaptation, translation, distribution, public communication, including the method of making them available, is expressly prohibited. , of all or part of the contents of the website, in any medium and by any technical means, unless expressly authorized in writing by AKIBA MARKET.

AKIBA MARKET does not grant any license or authorization of use of any kind on its intellectual and industrial property rights or on any other property or right related to the website, and in no case will it be understood that the access and navigation of the users implies a waiver, transmission, license or total or partial cession of said rights by AKIBA MARKET.

Any use of these contents not previously authorized by AKIBA MARKET will be considered a serious breach of intellectual or industrial property rights and will give rise to the legally established responsibilities.

12.- Exclusion of liability

AKIBA MARKET does not grant any guarantee nor is it responsible, in any case, for damages of any kind that may arise from accessing or using the contents of the website. Among others, and by way of example and not limitation, AKIBA MARKET is not responsible for the following circumstances:

i. From the lack of availability, maintenance and effective operation of the website and / or its services or contents, excluding, to the maximum extent permitted by current legislation, any liability for damages of any kind that may be due to lack availability or continuity of the website's operation.

ii. Of the lack of usefulness of the website or the contents for any service.

iii. The content of other Internet pages to which links placed on the website may be directed.

iv. The existence of viruses, malicious or harmful programs on the website.

v. Of the illicit, negligent, fraudulent use, contrary to these Terms and Conditions of Use or to good faith, of the website or its contents, by users, including any infringement of AKIBA's Intellectual and / or Industrial Property rights MARKET or third parties.

saw. Of the incidents caused by the lack of due diligence on the part of the user or by the improper use of the website.

vii. From the publication through the website of comments and opinions that violate the rules mentioned in these Terms and Conditions, the applicable legislation or the rights of third parties.

  1. In cases of force majeure, understood as the failure, suspension or interruption of services or use of the website as a result of energy restrictions, blocking of telecommunications or the Internet network, actions or omissions of third parties , telecommunications operators or service, supply or transport companies or any other causes or circumstances independent of the will of AKIBA MARKET that prevent the normal use of the website.

13.- Modifications

AKIBA MARKET reserves the right to make as many modifications as it deems appropriate in these Terms and Conditions, these modifications will be valid from the date of their publication on the website.

14.- Safeguard clause

All the clauses or extremes of these conditions of use must be interpreted independently and autonomously, the rest of the stipulations not being affected in the event that one of them has been declared void by a court ruling or final administrative resolution. The affected clause or clauses will be replaced by another or others that preserve the effects pursued by the Terms and Conditions of Use.

15.- Age restriction

There are contents and products that are required to be of legal age, for this you will have to verify your age on the page of the restricted product category or on the same page of the restricted product. If you continue browsing or buying through these sections, the customer declares to be of legal age.

15.-Resolution of controversies and applicable jurisdiction

These Terms and Conditions are subject to Spanish law.

The parties, in accordance with Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and users and other complementary laws, submit to the Courts and Tribunals of the user's place of residence.

Likewise, and by virtue of the provisions of Regulation (EU) No. 524/2013 of the European Parliament and of the Council, of May 21, 2013, regarding the resolution of online disputes in consumer matters, AKIBA MARKET informs that, In the event of a dispute, the user residing in the European Union may go to the "Online Conflict Resolution Platform" developed by the European Commission, in order to try to resolve out of court any dispute arising from the provision of services by part by AKIBA MARKET.

Withdrawal Form

How to use the withdrawal form?

If you wish to withdraw from this contract, you must indicate your reasons and return the product to us within 14 calendar days from the date of receipt of your order.

In case the product is sent to us after the established deadline, AKIBA MARKET reserves the right to reject the package.

Next, we will tell you how to exercise the right of withdrawal:

1. Tell us your intention to return the product through the form that you will find here. The form must be correctly completed and must be sent to the following address:

CULTURA ANIME SL

C / Alcalde Garret y Souto 77, 29006 (Málaga)

Email: info@akibamarket.com

2. After receiving the withdrawal form that you have sent us to the aforementioned address, we will send you to the email that you provide us with the necessary information so that you can return the purchased product.

3. Once we receive these documents, the AKIBA MARKET customer service team will contact you to indicate your incident number and the way to proceed to make the return.

4. Once we have received your package in our warehouses, the refund will be made and confirmed by an email that will collect all the information related to the transaction.

APPENDIX 1

WITHDRAWAL FORM

For the attention of:

CULTURA ANIME SL

C / Alcalde Garret y Souto 77, 29006 (Málaga)

Email:   info@akibamarket.com

I hereby communicate that I withdraw from my sales contract for the following product:

[Provide a brief description of the product]

-Order on / received on: [indicate contract date / order receipt date]

-User name:

-User address:

-Telephone

-E-mail

Date of            

[USER SIGNATURE