Reserve policy

What is a pre sale?

 

We offer the possibility of buying a figure before it reaches our warehouses. To make sure you don't run out of it or buy it at a higher price when it hits the market.

Akibamarket.com manages reservations or pre-sales. To get news from the main manufacturers when they announce their launch in the Japanese market. Every user who makes a pre-sale reservation understands and agrees with the following conditions:

 

1. Payments

Reserves of figures in akibamarket.com can be paid in two ways:

-A first payment of 30% of the value of the figure will be made.

-Once the first payment reaches us, your reservation will already be confirmed.

-The last installment must be paid before sending your figure.

-Payment for pre-sales can be made by PayPal, Google Pay, Bizum, debit or credit card o wire transfer.

 

-To make payments in installments or deposits of the reservation, you must check the corresponding box in the purchase options.

-By default, the full payment method is selected.

-The moment we receive your figure, we will send it to you with the shipping method you chose when making the reservation.

 

2. Cancellation

Reservations are a firm purchase. Therefore, akibamarket DOES NOT ACCEPT ORDER CANCELLATIONS OF ITEMS IN RESERVE.

Delays in the departure date are not a reason for canceling the reservation, since the arrival dates of the figures at our warehouses are completely approximate approximates and are subject to all kinds of factors external to us that can cause delays.

In the case of payment in installments, refunds of partial payments already made will not be accepted if you decide to cancel the reservation after having paid any of the installments. The deadline to pay the remaining 70% is 30 calendar days from the date the customer receives notification of the arrival of their item. If after these 30 days the client does not make the payment, we will understand that they are giving up their reservation, so we will proceed to cancel it without issuing the 30% refund. Akibamarket will keep this 30% as damages caused to the company, without the right to any claim on the part of the client. By making the reservation the client accepts all of our company policy.

3 Price

Unlike other stores, we ensure that the final price will be the same for which you reserved the figure. We will not give you unpleasant surprises by increasing the price at the last minute.

 

4. Discount

Discount coupons cannot be applied to products in the Pre-Sales category unless the coupon indicates otherwise.

We also offer a discount when you buy a pre-sale figure before your reservation deadline.

 

5. Distributors

In the event that the distributors cannot provide us with the requested quantity of products to cover all the reservations, the units that arrive will be served in strict order of entry of the orders with reservations.

 

In case of not being able to offer the order, we will notify of the cancellation of the same by email and we will offer a refund of the amount.

 

6. Release date

The release date for pre-order products is an estimate and may vary slightly without prior notice from manufacturers or distributors. Sometimes a figure with an expected departure date can be delayed by several weeks. These changes are due to causes beyond akibamarket, so we are not responsible for any inconvenience that this delay may cause to our customers.

     

7. Purchasing system.

In our store, all products except those found in Pre-sales are available immediately at our facilities.

 

Therefore, if when placing an order, you have included a pre-sales figure, the delivery date of that figure will be the one indicated in the reservation.

 

The other products will be shipped immediately.

 

8. Shipping costs

In the case of purchases with immediately available products and pre-sale products, an extra charge may be made to send the product marked as pre-sale if it does not reach the minimum amount for free shipping.